Common questions about product pricing and services
How do I receive my license key?
After PayPal payment completes, SoftSell emails your license key to the address used at checkout. You can also find it under My Account → Licenses after logging in.
How do I activate the desktop app?
Open the app → License / Activation → paste your license key → Activate. Keep an internet connection available for the first activation check.
I paid but did not get a key. What should I do?
Check spam/junk first. If nothing arrives within 15 minutes, email support@soft-sell.com with your PayPal transaction ID and order email.
Can I use one license on multiple computers?
Each plan has a device limit shown on the pricing page. If you reach the limit, deactivate an old device from My Account or contact support.
What is your refund policy?
See our Refund Policy page. Eligible requests are handled within the stated window after purchase.